Retail · Confidential e-commerce
Ops Monitoring Agent
Agent that watches order, fulfillment, and payment systems 24/7, detecting anomalies before customers notice them.
The problem
The ops team learned about issues, failed payments, fulfillment delays, stock mismatches, when customers tweeted about them. By that point, mean time to detect was 4+ hours.
The system
A monitoring agent watches Shopify, Stripe, ShipStation, and the warehouse TMS, learns baseline traffic patterns, and alerts the ops team in Slack with context, suspected cause, and recommended action. Edge cases get a short “agent’s notes” summary instead of a raw alert.
The result
Mean time to detect dropped 94%, customer escalations fell 61%, and the ops team went from reactive firefighting to scheduled standups.
Services used
How we built it.
More work
Other case studies.
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